Responsible Gaming at okebaje

At okebaje, responsible gaming is not a compliance checkbox — it is a core value woven into every layer of the platform. We believe that every player in Bangladesh deserves access to a betting and casino environment that actively supports healthy play habits, provides transparent information about risk, and puts meaningful controls directly in the hands of the player.

Our responsible gaming framework covers every product on the okebaje platform: cricket match betting including BPL and IPL markets, live casino tables, slots, Dragon Tiger Luck, rugby markets, and all other games. No matter which game you enjoy, the same safety infrastructure applies to your account.

We work on several fronts simultaneously to promote responsible gaming. We invest in player education — because understanding how odds, house edge, and random number generators work is the first line of defence against unrealistic expectations. We build and maintain a suite of in-account tools that give players direct control over their spending and time. We train our support team in Dhaka to identify behavioural patterns that may indicate a player is struggling. And we partner with recognised support organisations so that anyone who needs professional help can find it quickly.

Age verification is a mandatory step in the okebaje account registration process. Before a player can make their first deposit or place their first bet, they are required to submit a valid government-issued identity document — such as their Bangladesh National Identity Card (NID) or a valid passport — confirming that they are at least 18 years old.

Until age verification is successfully completed, the player's account remains in a restricted state: no real-money deposits can be processed through bKash, Nagad, Rocket, Upay, or any other payment method, and no bets can be placed on any cricket, rugby, casino, or slot market. This is a hard technical restriction, not merely a terms-of-service requirement.

If okebaje has reasonable grounds to suspect that a player may be underage — for example, based on information provided during registration or flagged by our automated verification systems — we will immediately suspend the account pending a full manual review. Any winnings accrued during the period of suspected underage play will be withheld pending the outcome of that review.

For the vast majority of players, gambling is a recreational activity — a way to add excitement to a BPL match, enjoy a few spins on a slot game after work, or challenge yourself at the live casino tables. However, for a small number of people, gambling can develop into a compulsive behaviour that causes genuine harm to their finances, relationships, and mental health.

Recognising the early warning signs of problem gambling is essential. The sooner a player identifies that their relationship with gambling has shifted from enjoyment to compulsion, the more effective the available support tools will be. Below are the most common indicators that gambling may have become a problem:

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use okebaje's built-in responsible gaming tools — particularly the self-exclusion feature or a cooling-off period — and to reach out to a professional support organisation. You are not alone, and help is available.

okebaje has built a comprehensive suite of responsible gaming tools directly into the player account dashboard. These tools are available to every registered player in Bangladesh at no cost and require no prior approval or waiting period to activate. You are in control — and these tools are designed to keep you that way.

All responsible gaming tools are accessible from the My Account > Responsible Gaming section of your okebaje dashboard once you are logged in. If you have difficulty locating any tool, contact our support team at [email protected] and a trained agent will guide you through the process.

Self-exclusion is one of the most powerful responsible gaming tools available at okebaje. It is designed for players who feel that gambling has become difficult to control and who want a firm, enforced break from all gambling activity on the platform. Once activated, self-exclusion creates a technical barrier that prevents access to real-money gaming regardless of the player's subsequent wishes during the exclusion period.

How to Request Self-Exclusion

• 1 Contact Support: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion duration you are requesting (6 months, 1 year, 2 years, 5 years, or permanent).
• 2 Identity Confirmation: Our support team will verify your identity to ensure the request is genuine. This step protects players from having their accounts excluded by a third party without consent.
• 3 Activation Within One Hour: Once confirmed, self-exclusion is applied to your account within one hour. You will receive an email confirmation when the block is active.
• 4 Marketing Stopped Immediately: All promotional emails, SMS messages, and push notifications are suppressed as soon as the self-exclusion request is received — before the technical block is even activated.
• 5 Withdrawal of Available Balance: Any positive balance remaining in your okebaje account at the time of self-exclusion will be returned to your registered bKash, Nagad, or bank account within 5 business days.

What Happens During Self-Exclusion

While self-exclusion is active, you will not be able to log in to your okebaje account, place any bets on cricket, rugby, or casino markets, deposit funds via bKash, Nagad, Rocket, Upay, or any other payment method, or receive any marketing communications from okebaje. Attempting to create a new account during a self-exclusion period is a violation of our Terms & Conditions and any such account will be closed immediately upon discovery.

Managing your gambling budget is the foundation of responsible play. okebaje encourages every player to decide in advance exactly how much they are comfortable depositing and potentially losing in a given time period — and to use our deposit limit tools to enforce that decision automatically, removing the temptation to deposit more in the heat of the moment during a live BPL match or a late-night casino session.

Setting Deposit Limits

From your okebaje account dashboard, you can set three types of deposit limits, each expressed in Bangladeshi Taka (৳):

• Daily Deposit Limit: The maximum total amount you can deposit via bKash, Nagad, Rocket, Upay, or any other payment method in a single calendar day (midnight to midnight, Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total amount you can deposit across any rolling 7-day period.
• Monthly Deposit Limit: The maximum total amount you can deposit across any rolling 30-day period.

How Limit Changes Work

• Reducing a limit takes effect immediately and cannot be undone for a minimum of 24 hours.
• Increasing a limit requires a mandatory 24-hour cooling-off confirmation period before the new, higher limit takes effect.
• This asymmetric design ensures that decisions made in the heat of the moment — such as during a tight IPL final or a winning slot streak — cannot override the considered, calmer limits you set when your head is clear.

A time-out period is a short-term, structured break from gambling at okebaje. It is suitable for players who want to pause their activity temporarily — for example, because they have been playing more than usual during Eid holidays or the BPL season — without committing to a full self-exclusion. Time-out does not permanently close your account; it simply suspends all real-money gambling activity for the duration you select.

Available Time-Out Durations

• 24 Hours: A one-day pause. Ideal for resetting after a losing session or when you feel you need a short break.
• 48 Hours: A weekend break to step back and reassess without any pressure.
• 1 Week: A full seven-day pause. Useful during high-pressure periods such as IPL playoffs or Ramadan.
• 4 Weeks: A month-long break for players who want a more extended cooling-off period before deciding whether to continue playing.

What Applies During a Time-Out

During any active time-out period, you will not be able to deposit funds, place bets on any cricket, rugby, casino, or slot market, or access real-money games. Your account settings and balance remain intact. You will be able to log in to view your transaction history or submit a withdrawal of any existing balance, but no new real-money activity is permitted.

Time-out periods cannot be shortened once activated. If you selected a 4-week time-out, you must wait the full 4 weeks before the restriction is lifted. This firmness is intentional — it ensures the break serves its purpose.

If gambling has stopped being enjoyable and has started causing stress, financial pressure, or problems with the people close to you, please know that effective support is available and that reaching out is a sign of strength, not weakness. okebaje is committed to connecting every player who needs help with the right resources as quickly as possible.

Contact okebaje Support

Our dedicated support team is trained in responsible gaming and problem gambling awareness. You can reach them at any time by emailing [email protected]. When contacting support about a gambling concern, you do not need to justify yourself or explain your situation in detail — simply state that you want to discuss responsible gaming options and an agent will guide you through every available tool and external resource.

Professional Support Organisations

While okebaje's support team can help you activate in-platform tools and provide general guidance, we strongly encourage players who are experiencing problem gambling to seek help from professional organisations that specialise in this area. The following types of organisations can provide confidential, free, and non-judgemental support:

• Mental health counselling services in Bangladesh can provide one-on-one support for gambling-related anxiety, depression, and financial stress.
• National helplines operated by public health authorities in Bangladesh offer confidential telephone counselling and referrals to specialised treatment services.
• Gamblers Anonymous operates an international 12-step support programme. If a local Gamblers Anonymous chapter is not available near you in Dhaka, Chittagong, or Sylhet, their online meetings are open to participants from Bangladesh.
• Family support groups exist specifically for family members affected by a loved one's gambling behaviour. These groups offer guidance, shared experiences, and coping strategies.

Talking to Someone You Trust

Sometimes the most important step is simply talking openly about what you are experiencing with a family member, close friend, or religious adviser. Sharing the burden often reduces the compulsion to gamble and opens the door to practical help — whether that is help managing finances, finding professional counselling in your city, or simply having accountability from someone who cares about your well-being.

18+ Only.  Gambling involves financial risk. Play responsibly and within your means. okebaje supports responsible gaming across all markets including cricket (BPL, IPL, T20 World Cup), rugby, live casino, Dragon Tiger Luck, and slots.